+254 790 491 750 BOOK NOW

Privacy Policy

How we collect, use, and protect your information.

Effective Date: January 2025

Prestige Shuttle respects your privacy and is committed to protecting your personal information. This policy explains how we handle your data in compliance with Kenya's Data Protection Act 2019.

1. Information We Collect

We collect information necessary to provide our transport services:

  • Personal Information: Name, phone number, email address, ID number
  • Booking Information: Travel dates, routes, seat preferences, payment details
  • Communication Data: Messages you send to our customer service

2. How We Use Your Information

  • Process your bookings and issue tickets
  • Send booking confirmations and travel updates via SMS
  • Communicate about schedule changes or service updates
  • Respond to your inquiries and provide customer support
  • Improve our services based on feedback

3. Information Sharing

We do not sell your personal information. We may share data with:

  • Payment processors (Safaricom M-Pesa) to complete transactions
  • Booking platform providers (Rakaab Online) who process our tickets
  • Law enforcement when required by law

4. Data Security

We implement appropriate security measures to protect your information from unauthorized access, alteration, or disclosure. However, no internet transmission is completely secure.

5. Your Rights

Under Kenya's Data Protection Act 2019, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal requirements)
  • Object to processing of your data for marketing purposes

6. Contact Us

For privacy-related inquiries, contact us at: